Privacy Policy
Last Updated: October 2024
VOIO LLC ("VOIO LLC," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications and other online services (collectively, the "Platforms"). It also outlines your rights under applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By accessing or using our Platforms, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our Platforms.
Table of Contents
- Introduction
- Data Controller Information
- Information We Collect
- Legal Basis for Processing
- How We Use Your Information
- How We Share Your Information
- International Data Transfers
- Your Rights and Choices
- Cookies and Similar Technologies
- Data Retention and Security
- Children's Privacy
- Changes to This Privacy Policy
- Contact Us
1. Introduction
This Privacy Policy applies to all users of our apps, including but not limited to:
- Secret Calculator Photo Vault+
- Language Translator Camera OCR
- PDF Scanner: OCR Doc Scanning
- AI Chatbot - Chat & Assistant
- Phone Call Recorder ACR
- Photo Translator AR Camera OCR
- Cleaner (Photo, Video, Contacts)
2. Data Controller Information
For the purposes of data protection laws, the data controller is:
VOIO LLC
Email: software@voio.app
3. Information We Collect
3.1 Information You Provide
- Account Information: When you create an account or use our services, we collect information such as your name, email address, and authentication tokens from third-party services (e.g., Google, OneDrive, Dropbox) through secure OAuth protocols. We do not collect or store your passwords.
- Content You Provide: This includes photos, videos, audio files, documents, and contacts that you upload, store, or manage within our apps. For example:
- Secret Calculator Photo Vault+: Securely stores your photos and videos on your device.
- Cleaner (Photo, Video, Contacts): Accesses your media and contacts to identify duplicates.
- Phone Call Recorder ACR: Records phone calls per your instructions.
- Contact Information: With your explicit consent, we may access your contacts to provide services like duplicate contact removal.
- Feedback and Support: Information you provide when you contact us for support or feedback.
3.2 Information Automatically Collected
- Device Information: Includes device type, operating system version, IP address, region, unique device identifiers, time zone, and language settings.
- Usage Data: Information about how you interact with our apps, such as features used, pages visited, time spent, and other analytical data.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your usage and preferences.
3.3 Automated Decision-Making and Profiling
We may use automated processing to personalize your experience, such as tailoring content or recommendations based on your usage patterns. You have the right to opt out of such processing; see Section 8 for details.
Note: We do not collect location data.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given explicit consent for specific purposes, such as marketing communications.
- Contractual Necessity: Processing necessary for the performance of a contract with you, such as providing our services.
- Legitimate Interests: For our legitimate business interests, like improving our services, provided these interests do not override your rights.
- Legal Obligations: To comply with legal and regulatory requirements.
5. How We Use Your Information
We use your information for various purposes, including:
- Providing Services: To operate and provide features of our apps, such as secure photo storage, call recording, and document scanning.
- Improving Services: To analyze usage data and improve app performance and user experience.
- Personalization: To customize content and recommendations based on your preferences and interactions.
- Communications: To send you service-related notifications, respond to inquiries, and provide customer support.
- Marketing and Advertising: With your consent, to send promotional materials and display personalized ads through partners like AdMob by Google. You may adjust your ad preferences in your device settings or opt out as described in Section 8.
- Security and Fraud Prevention: To protect against, identify, and prevent fraud and other unlawful activity.
- Legal Compliance: To comply with legal obligations and respond to legal processes.
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as:
- Analytics: Firebase Analytics, Google Analytics, AppsFlyer.
- Advertising: AdMob by Google.
- Cloud Storage and API Services: Firebase, OpenAI API, Novita.ai API, VoxImplant.
- These providers are contractually obligated to protect your data and use it only as instructed.
- Legal Authorities: If required by law or to protect our rights, we may disclose information to law enforcement or regulatory agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to confidentiality agreements.
- With Your Consent: We may share your information with third parties when you consent to such sharing.
Third-Party Services
Our apps may integrate with third-party services at your request. We share only the data necessary for these integrations and are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.
7. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers and service providers are located. Data protection laws in these countries may differ from those in your jurisdiction.
We ensure appropriate safeguards are in place to protect your personal data during international transfers, such as:
- Standard Contractual Clauses (SCCs): Implemented with our service providers to ensure data protection standards.
- Data Processing Agreements: Contracts that outline data protection obligations.
By using our Platforms, you consent to the transfer of your information to countries outside your country of residence under these safeguards.
8. Your Rights and Choices
8.1 Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to Access: Obtain confirmation about whether we process your personal data and access to such data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request limiting the processing of your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time for processing based on consent.
8.2 Rights Under CCPA
If you are a California resident, you have the following rights:
- Right to Know: Request disclosure of the categories and specific pieces of personal information collected.
- Right to Delete: Request deletion of personal information we have collected.
- Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information).
- Right to Non-Discrimination: Equal service and pricing, even if you exercise your privacy rights.
8.3 Exercising Your Rights
To exercise any of these rights, please contact us at:
Email: software@voio.app
We may need to verify your identity before processing your request. We will respond within the timeframes required by law.
8.4 Opt-Out of Marketing Communications
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
8.5 Opt-Out of Interest-Based Advertising
To opt out of interest-based advertising, adjust your device settings or visit the following websites:
9. Cookies and Similar Technologies
9.1 Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our Platforms.
- Performance Cookies: Collect information about how you use our Platforms to improve functionality.
- Functional Cookies: Remember your preferences and personalize content.
- Advertising Cookies: Deliver advertisements relevant to you and your interests.
9.2 Managing Cookies
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our Platforms.
9.3 Consent for Cookies
We obtain your consent for the use of non-essential cookies through our cookie consent banner when you first access our Platforms. You can change your preferences at any time.
10. Data Retention and Security
10.1 Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
- Account Information: Retained as long as your account is active.
- Content You Provide: Retained until you delete it or request its deletion.
- Usage Data: Retained for analytics and improvement purposes, typically anonymized after a certain period.
10.2 Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption: Data encryption in transit (TLS/SSL) and at rest where applicable.
- Access Controls: Restricting access to personal data to authorized personnel.
- Regular Audits: Conducting security assessments and vulnerability scans.
While we strive to protect your information, no security system is 100% secure. We cannot guarantee the absolute security of your data.
11. Children's Privacy
Our Platforms are not intended for children under the age of 13 (or the applicable age of consent in your region). We do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you believe we have collected data from a child under 13, please contact us at software@voio.app, and we will take immediate steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by:
- Posting the updated Privacy Policy on this page.
- Updating the "Last Updated" date at the top.
- Providing notice through our apps or via email at least 30 days before the changes take effect, where required by law.
Your continued use of our Platforms after the effective date constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us:
VOIO LLC
Email: software@voio.app